Terms of service
AGREEMENT TO TERMS
By completing your purchase, you confirm that you have read, understand, and agree to our Terms of Service and all policies stated on our website and this page.
LIABILITY & DELIVERY ISSUES
GameZilla is not liable for orders marked as delivered that are subsequently stolen, misplaced, or lost in transit. If you are concerned about theft or porch piracy, please request in-store pickup in the checkout. For added security, our parcel shipments require a signature upon delivery. Additionally, GameZilla is not responsible for any loss resulting from an incorrect or incomplete address provided by the customer.
PRODUCT CONDITION & PACKAGING
Minor imperfections—such as small tears, scuffs, or separations in the seams of factory-sealed shrink wrap, and minor defects in packaging not caused by external factors—are normal and will not qualify for compensation. All products are sourced from official Canadian distributors, ensuring compliance with the quality standards of the parent companies of the Trading Card Games we carry.
CLEARANCE ITEMS & THIRD-PARTY SHIPMENTS
All clearance items listed online are considered final sale once processed and shipped. For orders shipped via third-party companies, freight forwarders, or similar services, GameZilla assumes no responsibility for any damages or issues that may arise during transit.
TAXES & REGULATORY FEES
Sales tax is applied to orders according to the regulations of your Province or Territory. GameZilla is not responsible for any additional regulatory fees imposed by local authorities or carriers.
SHIPPING & DELIVERY
Most orders are processed and shipped within 0 to 3 business days following order placement. Orders containing items from multiple cities may require additional processing time. Please note that while we aim for rapid shipment, expedited dispatch may preclude the possibility of order modifications.
ORDER ADJUSTMENTS
Due to our commitment to prompt order fulfillment, modifications to orders may not be possible once processing has begun. Although we have increased our customer service capacity, any changes to existing orders must be requested by contacting our shipping department at store@gamezilla.ca. Address changes must be authorized by a staff member; updating your account information does not automatically alter order details. We recommend notifying us as soon as possible if you are relocating and have outstanding orders.
IN-STORE PICKUP
At checkout, you may select In-Store Pickup at one of our physical locations. Orders are typically ready within 3 business days and will be held for at least one month after processing. A valid photo ID, and your order number, is required for pickup.
If an item is unavailable at your preferred pickup location, we will transfer it from another store, which may extend the processing time. If you are looking for a quicker order pickup, please contact your local Gamezilla before ordering to confirm if they have the item in stock.
If someone else is picking up your order, please include their name in the order notes or email us at store@gamezilla.ca with their name and your order number.
Please do not visit or call expecting early pickup, as orders cannot be assembled on the spot. If you have not received a pickup notification within the expected timeframe, feel free to contact us for an update.
DAMAGED ITEMS
If you receive any damaged items, please contact us at store@gamezilla.ca with your order number, a detailed description of the issue, and photographic evidence if possible. Additionally, if the external packaging is damaged, please document this so we may seek reimbursement from the carrier. We will gladly arrange for an exchange, return, or discount for items found to be damaged. Note that superficial scuffing or minor damage to the exterior of sealed Trading Card Game or Sports Card products—which does not affect the internal contents—will be evaluated on a case-by-case basis and may not qualify for compensation.
ONLINE SALES RETURNS
If you wish to return a product within 14 days of delivery or pickup, we offer exchanges or store credit upon receipt of the item. We do not issue refunds (some exceptions apply). Returned products must be in their original, unopened condition. Customers are responsible for all return shipping costs.
Returns are not accepted for Trading Card Game singles, Trading Card Game sealed products, Sports Card products, clearance items, or randomized items such as blind boxes or bundles.
Any shipping costs incurred by us (whether free shipping or a flat rate) will be deducted from the store credit or exchange value.
PRE-ORDERS
Orders containing pre-order items will be held until all products in the order have been released. Please refer to our full Pre-Order Policy & FAQ for further details before placing a pre-order. Pre-order cancellations or quantity reductions will incur a 10% fee based on the total order value. If a substitution is made or store credit is issued to avoid this fee, all associated transactions will be considered final sale.
OVERSIZED ORDERS, SPECIAL CIRCUMSTANCES & REMOTE LOCATIONS
For oversized orders, special circumstances, or deliveries to remote locations, additional shipping charges may apply. In such cases, we will contact you to arrange payment. In the rare event that a product’s cost increases significantly at the distribution level, we may request updated payment to avoid selling at a loss. You will be contacted and invoiced accordingly.
PRODUCT AVAILABILITY & ORDER QUANTITY ADJUSTMENTS
All orders are subject to product availability. If an item is out of stock or oversold at the time of order placement, we will contact you to remove the item from your order. We reserve the right to adjust the quantities of products ordered on a case-by-case basis, including in situations involving high-demand items or buyouts. Orders suspected of being for resale may also be subject to adjustment, and you will be notified of any changes.
STORE CREDIT POLICY
Store credit issued for any reason—whether for buylist/trade submissions or as an alternative to a full or partial refund—is non-refundable and cannot be transferred or converted into another payment method or currency.
ORDER CANCELLATION
We reserve the right to cancel any order for any reason. In the event of such a cancellation, a full refund will be issued.
SINGLES BUYOUTS, PRICE SPIKES/DROPS & CARD BANNINGS/UNBANNINGS
GameZilla reserves the right to cancel any order where system price updates have not taken affect. GameZilla may honor up to 4 copies of a card at the card value shown before the update, at our discretion. We will also apply full refund or rebate on card purchases with 48 hours that had a significant drop in price in the form of store credit after being contacted by customer for their order within the allotted time frame.
SHIPPING POLICY
Located HERE.
